Privacy policy

Terms of Purchase

Terms of purchase for Eviba AB – Band Merchandise
1. General:
These terms of purchase apply to all purchases of products from Eviba Online.
By completing a purchase on our platform, you automatically agree to these terms.
Eviba Online reserves the right to modify the terms, and it is the buyer's responsibility to stay updated.
2. Prices:
All prices are in Swedish Krona (SEK) and include VAT.
Shipping and handling costs are additional and specified at checkout.
3. Ordering:
By completing the payment, you confirm your order.
Orders are confirmed via email to the provided email address.
4. Payment:
We accept payments through the specified payment methods on our platform.
Payment is securely processed through our payment provider.
5. Delivery:
We aim to deliver within the specified timeframes. Any delays will be communicated to the buyer.
Delivery damages or incorrect products must be reported within 7 days of receipt.
6. Right of Withdrawal and Returns:
The buyer has the right to withdraw from the purchase within 14 days of receiving the item.
Personalized or damaged products are not covered by the right of withdrawal.
7. Complaints:
Any defects or deficiencies in the products must be reported within a reasonable time after discovery.
Eviba Online is responsible for defects in accordance with applicable legislation.
8. Personal Information:
By shopping at Eviba Online, you consent to our privacy policy and the processing of your personal
information.
9. Force Majeure:
Eviba Online is not responsible for any damages or losses due to circumstances beyond our control.
10. Disputes:
Disputes should be primarily resolved through negotiation. In the absence of agreement, the dispute
will be settled in a Swedish court.
By making a purchase at Eviba AB, you confirm that you have read and accepted these terms of
purchase. We appreciate your trust and wish you a pleasant shopping experience!


2. Return Policy

Return policy for Eviba AB – Band Merchandise
1. Right of Withdrawal:
The buyer has the right to withdraw from the purchase within 14 days of receiving the item.
To exercise the right of withdrawal, the buyer must notify Eviba AB clearly and in good time.
2. Returnable Items:
Only unused and unopened products in their original packaging are accepted for return.
Products that are personalized or sealed for hygiene reasons (e.g., underwear) are not covered by the
right of withdrawal.
3. Refund:
Refunds for purchased items will be made within 14 days of Eviba AB receiving the returned product.
The refund will be processed using the same payment method used for the purchase.
4. Return Process:
To return a product, the buyer should contact Eviba AB via [contact information].
Upon approved return, the buyer will receive instructions for return shipping and the return address.
5. Return Shipping:
The buyer is responsible for the costs of return shipping unless the product is defective or incorrectly
shipped.
Eviba Online is not responsible for returns lost during transportation.
6. Return Inspection:
Eviba AB conducts an inspection of returned goods to ensure they meet the return conditions.
Upon approved return, a refund or product exchange will be processed.
7. Defective or Incorrect Products:
Upon receiving defective or incorrect products, Eviba AB is responsible for the return costs.
The buyer is requested to contact Eviba AB immediately upon receiving defective products.
8. Complaint Period:
Any complaints regarding defective products must be made within a reasonable time from receiving
the item.
9. Refund in Case of Complaint:
Refunds for defective products will be made within a reasonable time after the complaint has been
approved.
10. Contact Information for Returns:
Buyers are encouraged to contact Eviba AB for return matters via [contact information].
By shopping at Eviba AB, the buyer accepts these return conditions. Eviba AB reserves the right to
modify the conditions, and it is the buyer's responsibility to stay updated.